Roller shutters are built tough, but like any hardworking part of your home, they can wear down over time. Whether it’s daily use, extreme weather, or just age, even the best roller shutters can develop issues that need attention.
Roller shutters are made up of moving parts—slats, tracks, winders or motors, and control systems. Over time, dirt buildup, storm damage, or simple wear and tear can affect how they operate. Catching and fixing these issues early keeps your roller shutters working smoothly and extends their lifespan.
At OzShut, we’ve seen it all—and we know how to get it sorted fast.
If your roller shutters are making strange noises, not opening or closing smoothly, or showing signs of visible damage, it’s likely time to schedule a repair. Even if they’re still working, any unusual performance could be an early warning sign of a larger issue. Ignoring these symptoms might lead to more serious problems down the line, potentially resulting in costly repairs or compromised security. It’s always better to act early and get a professional assessment before a minor fault turns into a major failure.
While some simple maintenance tasks—like cleaning debris from the tracks—can be done at home, most repairs are best left to experienced technicians. Trying to fix a jammed roller shutter yourself or tampering with the motor can lead to further damage and may even void your guarantee. To keep your roller shutters operating efficiently and safely, we recommend booking a professional service every 12 to 24 months. Regular servicing not only helps extend the life of your roller shutters but also ensures your home remains secure, functional, and comfortable all year round.
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OzShut Security Roller Shutters are manufactured from a high quality, Marine Grade Aluminium. This material is used for its strength as well as durability and resilience to weather.
All Roller Shutters are fitted directly into the brickwork or facade around the outside/inside of a window, door or other suitable opening by our trade qualified installers. They are secured in place with heavy duty, wall fixings so they cannot simply be removed during an attempted robbery. With the entire window securely covered there is no ability to break into your home by forcing the window open or smashing the glass.
To request a service, simply call 13 20 68, email service@ozshut.com.au, or complete the service request form below. We’ll arrange a convenient time for one of our technicians to assess your roller shutters and carry out the necessary repairs.
If you are experiencing technical problems with your Roller Shutters you should contact our Service Department on 13 20 68, email service@ozshut.com.au or fill out the below service request form.
A time can be made for our Service Technician to come and assess the problem. Most problems are corrected on-site, and there is no need to remove the Roller Shutters.
Electric Upgrades are common with those who have chosen manual operations. Please call 13 20 68 to discuss what is required for your Roller Shutter and the associated costs of the upgrade.
We can repair and upgrade most makes and models of Roller Shutters. Services are charged by call-out fee plus parts and labour. Call our service department on 13 20 68 or email to service@ozshut.com.au to find out more.
A: Many people think that when the bottom bar hangs just below the line of the pelmet box (about 15mm) that it is not open fully. This is incorrect. The bottom security bar must be part engaged into the entry guide in order for it to close again. Therefore most people will “overwind” the Roller Shutter. Inside the bottom security bar is a locking clip which prevents it from rolling back inside the box and this clip will catch on the entry sleeve at the top of the guide. As a result it will lock in the entry guide and catch. To correct this, simply tug on the bottom security bar gently and catch the curtain as it comes back down the guide. This should correct the problem and remember – do not overwind.
This applies only to MANUALLY OPERATED Roller Shutters. If it is electric, the setting limits need adjusting and you should call the service department on 13 20 68.
Yes, absolutely. In fact this is becoming very common now with older winder/pull strap type systems and there is no need to completely remove the roller shutter to achieve this. All upgrade work is done on site and connected by our electrical contractors. For pricing, please complete the form below and we will contact you to provide a quote.
If you require a quote for a service or repair, please complete the Service Repair form, and we will be in touch as soon as possible to confirm a suitable day and time.
