A: This is a common problem that can be avoided by making sure you maintain your Roller Shutters by cleaning them regularly. Even though OzShut® Roller Shutters are maintenance free, you still need to ensure that every 3-6 months they are cleaned. Dirt and grit can sometimes catch in the joins between the slats and prevent the slat form closing properly. Simply use warm soapy water with a soft brush and clean down the curtain. Make sure you rinse off any detergent residue.
A: Remember there is a motor inside the axle inside the pelmet box. It will make some noise and most of this is not the motor itself. It is mainly the slats rolling around the axle as it goes up and down. This is quite normal. OzShut® uses a sealed bearing and this helps eliminate most of the noise associated with Roller Shutters unlike exposed bearings used by some other companies.
A: Yes. At some stage the winder may have been over wound. When it has been wound to the end of the tape, it will turn in the opposite direction due to the way it is connected to the internal drum. The way to correct this to keep winding the tape until it turns in the correct direction. Do not be concerned with the slack on the tape as this will eventually tighten and correct itself.